Eric J. Smith
Human-centered systems, hospitality, care, and creative follow-through.
Human-centered systems, hospitality, care, and creative follow-through.
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I’m a systems-minded, people-first builder shaped by healthcare, hospitality, operations, and lived experience. I notice friction, care about details, and think a lot about how systems could become more human without becoming less effective.
My work explores what I call the Adaptive Layer: portable context that helps technology, services, and institutions respond to real people with more dignity, relevance, and care.
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Pepsi / Keurig Dr Pepper
Retail Experience Execution
2024–2026
Included Health
High-Touch Member Support
2022–2023
Cerebral
Patient Access Support
2021–2022
CVS Health
Pharmacy Guest Support
2021
Berkshire Hathaway
Event Guest Experience
2013–2017
Phoenix Equestrian Center
Daily Care Operations
Brooks Brothers / Ralph Lauren
Client-Facing Retail
Independent Projects
Adaptive Layer, writing, outreach, concept development
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Portable context for more human systems.
Personal gestures that build real connection.
Homemade treats and personal gestures designed to make appreciation feel specific, memorable, and human.
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Across healthcare, hospitality, operations, and creative work, I’m drawn to the same problem: making systems feel more human at the point of contact.
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Brooklyn, NY
four-oh-two / two-five-three / seven-four-nine-four
tarn.rennet41 at icloud dot com
